FOR TAIWAN CUSTOMER

• 訂單寄送方式
  台灣客人我們提供兩種運送方式，店到店以及順豐速運，通常非特殊商品寄送時間為 3-5 天。當包裹寄出之後您將會透過電子郵件或是簡訊收到訂單追蹤狀態。

 

• 訂單問題詢問
  如果您對您的訂單、包裹有任何疑問，歡迎以電子郵件方式聯繫我們，我們將有專人為您服務。

 

FOR INTERNATIONAL CUSTOMER 

• SERVICE
  We offer worldwide shipping to all the countries. We are using DHL as default shipping service, but due to the policies and customs conditions from different countries, the shipping service will be changed on several countries to minimize the process time of the package.
  
  Once the package is dispatched, you will be able to receive a tracking number for your reference by E-mail or SMS.
  
  Please check the following list for the delivery days of the international shipping service.
  
  FedEX International Priority
  Delivery Days : 2-4 days
  
  DHL Express
  Delivery Days : 2-4 days
  
  SF Express
  Delivery Days : 2-4 days
  
  EMS Postal System
  Delivery Days : 5-7 days

 

• SHIPPING DAYS
  Please be noted that the usual shipping days of NXWV are Monday / Wednesday / Friday with the exception of holidays (GMT+8).
  
  To ensure the product condition of your order, we will examine the products again before we send out the package. Therefore the package will be only processed on days we listed above. Please contact us if you need assist due to any urgent situation.

 

• IMPORT DUTIES
  Customs and import duties and fees may be applied to international orders when the shipment reaches its destination country, such extra fees will be charged to the recipient by DHL / Fedex / EMS / SF-Express or your local customs office directly. NXWV (NXWV Co., Ltd) has no control over such extra charges. Please note that such fees and charges are the responsibility of the recipient and vary from country to country.